We monitor and engage customers on all channels they communicate with your company.
Live chat allows customers to communicate with the support team immediately and get their questions answered while they're browsing your site.
Email remains a primary tool for managing customer relationships. And it's important to respond and resolve customer inquiries quickly. We have successfully handled email support services for clients that have a high volume of daily support requests, ranging from simple to complex issues.
Phone remains an important and effective customer engagement solution, so we staff up with experienced support agents that can engage clients effectively over the phone.
Working through with them any questions or issues they may have.
We monitor and manage the communication with your clients on the social media channels relevant to your company.
Processes we Support
Net Promoter Score is a management tool that can be used to gauge the loyalty of your customer relationships. We have experience running NPS campaigns and using those results to drive improved support process improvements to increase customer satisfaction. We help improve your NPS by offering:
We respond to and resolve customer inquiries that come through any channel, most commonly: email, live chat, phone, or social media.
Similar to customer support, but when the support agent requires a technical background because the product and service is technical. For a content delivery network, we staffed remote software engineers on our technical support team in order to more quickly resolve customer's technical issues.
We can provide inbound sales support to provide customers the information they need to move forward with their purchase.
Handling inquiries related to invoice details, or applying service credits or other billing related customer support issues. Often times, the most active touchpoint with customers is your billing communication.
If you have a particular outreach campaign that needs to be run, we have experience doing this as well.
It begins with properly measuring churn, but we can propose solutions to decrease churn or just provide the resources to support your efforts to reduce churn.